Define PC warrants all hardware against workmanship and manufacturing defects. This warranty covers hardware components such as motherboards, processors, RAM, hard drives, power supplies, and graphics cards. The warranty period is three (3) years from the date of purchase.
Please note that our warranty policy is voided if the hardware has been tampered with, modified, or damaged. This includes, but is not limited to physical damage and water damage. If the hardware is found to have been tampered with, modified, or damaged, the warranty will be voided, and any repairs or replacements will be at the customer’s expense.
The following situations are not covered under our warranty policy:
If you encounter any issues with your hardware, please contact us immediately. Our customer service representatives will provide you with instructions on how to obtain warranty service.
Our warranty policy covers hardware components that have been used under normal conditions. We reserve the right to determine whether the hardware has been used under normal conditions. If we find that the hardware has not been used under normal conditions, the warranty will be voided, and any repairs or replacements will be at the customer’s expense.
We not issue refunds upon purchase. If you have any questions or concerns about a product, please contact us and we will be happy to assist.
If your hardware fails within the warranty period and is eligible for warranty service, we will either repair or replace the product at our discretion. If the product cannot be repaired, we will replace it with a new or refurbished product of equal or greater value.
In the event that Define PC decides to refund (the value of) or replace the product, the term of this warranty shall expire as of the time of that refund or replacement.
No Define PC agent or employee is authorized to make any modification, extension or addition to this warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, DEFINE PC IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO: LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF ACTUAL MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; DOWNTIME; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH DEFINE PC’S PRODUCTS, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON DEFINE PC’S PRODUCTS.