Last updated: 30 December 2025
This Privacy Policy explains how Define PC Pte. Ltd. (“Define PC”, “we”, “us”) collects, uses, discloses, and protects personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This Policy is to be read together with our Terms of Use, Warranty & Refund Policy, and Overclocking & Stress-Test Disclaimer.
By accessing our website, placing an order, or engaging our services, you consent to the practices described in this Policy.
We may collect personal data including, but not limited to:
Full name, billing name, and company name
Email address, phone number, and delivery address
Payment-related information (processed via third-party payment providers)
Order history, system configurations, serial numbers, and service records
Communications with Define PC (emails, messages, calls)
Website usage data, IP address, device information, and cookies
We do not store full credit card numbers or sensitive payment credentials.
Your personal data is collected and used strictly for legitimate business purposes, including:
Processing orders, payments, deliveries, and collections
Building, configuring, testing, servicing, and supporting systems
Warranty verification, claims handling, and dispute resolution
Fraud detection, chargeback defence, and risk management
Customer communication, account administration, and record keeping
Legal compliance, regulatory requirements, and enforcement of our policies
We do not collect personal data for purposes unrelated to our services.
We may disclose personal data where reasonably necessary to:
Component manufacturers, distributors, and suppliers (for warranty and support)
Logistics and delivery partners
Payment gateways, banks, and financial institutions
Professional advisers, insurers, or legal counsel
Government authorities or regulators where required by law
Such disclosures are limited to what is necessary for the stated purpose.
In line with our Payment Default and Chargeback Protection policies:
Personal data, transaction records, delivery proof, system logs, and communications may be disclosed to banks, payment processors, or card schemes to respond to disputes or chargebacks.
Fraudulent or abusive activity may result in data retention, internal blacklisting, and reporting where legally permitted.
For business, corporate, or resale transactions:
Personal data of authorised representatives may be collected for contractual and compliance purposes.
Data may be retained for audit, accounting, and legal enforcement.
Consumer privacy rights may differ where permitted under applicable law.
Our website may use cookies and similar technologies to:
Enable core website functionality
Improve performance and user experience
Analyse traffic and usage trends
You may disable cookies via your browser settings, but some website features may not function properly.
We retain personal data only for as long as necessary to:
Fulfil the purposes for which it was collected
Comply with legal, accounting, and regulatory obligations
Protect our legal rights and enforce contractual agreements
Data related to transactions, warranties, disputes, or chargebacks may be retained for extended periods as required by law or business necessity.
We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorised access, loss, misuse, or disclosure.
However, no method of transmission or storage is completely secure, and we do not guarantee absolute security.
You are responsible for ensuring that personal data provided to us is accurate and up to date.
You may request access to or correction of your personal data by contacting us. Requests will be handled in accordance with PDPA requirements and may be subject to administrative fees.
You may withdraw consent for the collection, use, or disclosure of your personal data by notifying us in writing.
Please note that withdrawal of consent may result in:
Inability to process orders or provide services
Termination of warranty, support, or account access
To the fullest extent permitted by law:
Define PC shall not be liable for indirect, incidental, or consequential losses arising from the handling of personal data.
Our total liability shall be limited to the amount paid for the relevant product or service.
We reserve the right to amend this Privacy Policy at any time. Changes take effect upon publication on our website.
Continued use of our services constitutes acceptance of the updated Policy.
For questions, requests, or complaints regarding personal data protection, please contact:
Define PC Pte. Ltd.
Email: support@definepc.com.sg
Address: 8 Ubi Rd 2, #03-05 Zervex, Singapore 408538
